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Refund, Return, & cancellations

General
Guide Lines

All prescription/product returns, refunds, or cancellations are at the discretion of our management team.

 

We DO NOT accept returns for:

1. Any item that may come in contact with bare skin.

2. Any item that has been opened, the seal has been broken/tampered with, or is not in its original packaging.

 

In the unlikely event that you are not completely satisfied with any non-prescription items, [over-the-counter medications/supplements, medical supplies, medical equipment, gifts, etc.] details of our return policy are below:

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  • Returns are accepted within 7 days of the original purchase date.

    •  Items must be unopened, and in the original condition.

  • We can only process a refund where a valid receipt exists.

    • We reserve the right to refuse refund requests where a valid receipt is not provided or oƯer an exchange or credit voucher.

  • ALL refunds will be issued to the original payment form.

By Tennessee law, once a prescription has left the pharmacy it is not eligible for return.

  • If we made an error while filling your prescription, we will refund your costs and the costs charged to your insurance company.

    • A prescription error is ‘any preventable event that may cause or lead to inappropriate medication use or patient harm, such as wrong drug, wrong dose, wrong directions, etc.’

  • We are not responsible for:

    • Errors made by the physician/physician staff when ordering your prescription.

    • Failure of the patient to attain the package in a timely manner after delivery.

    • Dissatisfaction with medication due to the chosen flavor, side effects or lack of efficacy.

    • Errors were made by the patient or caregiver when calling for refills.

  • It is your responsibility to inform our staff of adjustments in your therapy, changes in your personal information, change in address, and change in insurance.

    • You may have informed your prescriber of address and insurance changes, but they do not routinely forward that information to the pharmacy.

    • In addition, verbal conversations between you and your doctor regarding the use of your medications are not routinely shared with the pharmacist.

CONTACT
Pharmacy

Tel. (423) 877-3568

Fax. (423) 362-4875

 

   4062 Hixson Pike

Chattanooga, TN 37415

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VISIT
US

Monday - Friday 9:00am - 7:00pm

Saturday 9:00am - 2:00pm

Sunday CLOSED

 

Contact
dme

Tel. (423) 877-3568 OPT 3

Fax. (423) 362-4874

 

   4062 Hixson Pike

Chattanooga, TN 37415

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