Refund, Return, & cancellations
General
Guide Lines
All prescription/product returns, refunds, or cancellations are at the discretion of our management team.
We DO NOT accept returns for:
1. Any item that may come in contact with bare skin.
2. Any item that has been opened, the seal has been broken/tampered with, or is not in its original packaging.
In the unlikely event that you are not completely satisfied with any non-prescription items, [over-the-counter medications/supplements, medical supplies, medical equipment, gifts, etc.] details of our return policy are below:
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Returns are accepted within 7 days of the original purchase date.
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Items must be unopened, and in the original condition.
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We can only process a refund where a valid receipt exists.
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We reserve the right to refuse refund requests where a valid receipt is not provided or oƯer an exchange or credit voucher.
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ALL refunds will be issued to the original payment form.
By Tennessee law, once a prescription has left the pharmacy it is not eligible for return.
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If we made an error while filling your prescription, we will refund your costs and the costs charged to your insurance company.
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A prescription error is ‘any preventable event that may cause or lead to inappropriate medication use or patient harm, such as wrong drug, wrong dose, wrong directions, etc.’
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We are not responsible for:
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Errors made by the physician/physician staff when ordering your prescription.
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Failure of the patient to attain the package in a timely manner after delivery.
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Dissatisfaction with medication due to the chosen flavor, side effects or lack of efficacy.
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Errors were made by the patient or caregiver when calling for refills.
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It is your responsibility to inform our staff of adjustments in your therapy, changes in your personal information, change in address, and change in insurance.
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You may have informed your prescriber of address and insurance changes, but they do not routinely forward that information to the pharmacy.
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In addition, verbal conversations between you and your doctor regarding the use of your medications are not routinely shared with the pharmacist.
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